Frequently asked questions...
DO YOU DELIVER?
Yes we do! Simply select your required delivery day and "best time" on checkout and we will deliver to you on the day.
We offer delivery within 25 miles of the BD23 postcode, however if you are further away than this collection can be arranged. There is no minimum order for delivery.
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We will deliver to the address provided. If nobody will be in, we will send a email to say where it has been left in a safe place with a photo. If possible we will try to leave with a neighbour. However, if you have anywhere specific, please let us know in the notes when ordering or send us a email @secretplatters@gmail.com
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CAN I PUT MY ORDER IN THE FRIDGE?
We recommend storing our Ploughman’s and Classic platter varieties in the fridge, where (stored appropriately), they will remain fresh for 1-2 days. We do not advise any longer than this.
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ALLERGIES
Our products may contain allergies from the list below – please contact us for any information on allergies.
Secret Platters kitchen is not nut free. We use nuts on many of our menus.
Our food items may not contain nuts BUT could contain traces of nuts.
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Any allergy or dietary concerns must be made known at the time of ordering. If no allergy or dietary restrictions are disclosed to Secret Platters, Secret Platters disclaims any responsibility and is not liable for any adverse effects resulting from food allergies.
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NO CONFIRMATION EMAIL?
You will receive a confirmation email once your order has been placed. If you can’t see it, please check your junk and add us as a safe sender to avoid this happening again. If you haven’t had an email, please get in touch.
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CAN I REFUND MY ORDER?
Due to the fresh nature of our produce, returns of perishable good cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed within 12 hours of the product being received in order to offer replacements or refunds. Images of defective or incorrect items will be required.
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CAN I CANCEL?
Customers can cancel orders within a 12 hour ‘grace period’ after booking. Beyond this, we are unable to process cancellations.
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CAN I CHANGE MY ORDER?
Customers can amend orders within a 12 hour ‘grace period’ after booking. Beyond this, we are unable to process any order changes.
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HOW IS YOUR FOOD HANDLED?
When products are received, please keep chilled and consume within 1-2 days. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with UK food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. Secret Platters will not be held responsible for any adverse reactions to food consumed after this time.
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WHAT IF NOBODY IS HOME TO RECEIVE MY ORDER?
Delivery will be attempted by the driver. If nobody is home, the delivery will be attempted to a neighbour. Failing that, the product will be left in a safe place outside of the address, as it cannot be taken back. Secret Platters is not responsible for the product once left with a neighbour or in a safe place.
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WHAT IF MY PURCHASE IS A GIFT?
The above terms still apply.
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